Wondering where technical communication is headed, in 2010 and beyond? Sarah O’Keefe (from Scriptorium Publishing Services), Ellis Pratt (from Cherryleaf), and Tony Self (from HyperWrite) offer their insights, in a more than hour-long presentation, offered through Scriptorium Publishing’s highly informative webcast series.
According to these respected thought leaders, here are six emerging trends in technical communication:
- Trend 1: Documentation will become more of a [positive] emotional experience for the user.
- Trend 2: Technical communicators will start writing in a more persuasive (rhetorical) style, rather than their traditional neutral (explanatory|expository) style.
- Trend 3: XML is now a prerequisite for supporting wider business objectives, providing much more than cost-cutting localization or single source formatting benefits.
- Trend 4: The paradigm for how users refer to Customer Support versus User Documentation is changing.
- Trend 5: Autogenerated Documentation—turning task models into procedures—is on the horizon.
- Trend 6: As the proliferation of information continues to explode on the Web, technical communicators will find their jobs involving more and more content curation.
Make sure to listen in to the audio, in the SlideShare presentation (XML is now a prerequisite, not a feature). This webcast represents one of the best one-stop resources I’ve found, summarizing and exploring today’s technical communication landscape.
technology, and other content-rich industries.